FAQs

Yes, to provide you with the finest quality luxury leather products, all our products have been designed through many hours of mastery and craftsmanship that justifies their exclusivity and charm for those who want nothing but the best.

For our leather products, we insist on sourcing the very finest leathers available from highly respected tanneries in Pakistan and abroad. These skins & hides have been specifically picked due to their longevity, durability and attractive look. All creases and marks are natural characteristics and the specific reason we choose these beautiful natural skins & hides. Our leather products are designed to last substantially longer than most, and will grow old gracefully gaining character and distinct worn personalities.

Leather care for THEO products is relatively easy but you need to follow a set of simple rules. Our leathers can be restored, but annual maintenance is advisable. We mainly use cow leather. However, some items are also made from sheep & goat skins and buffalo hides. If you have any further questions about the material used for a particular product, please contact us with the article number and we will be glad to supply additional information.

• Our leather is extremely robust and should age well. However, if you want to clean a bag or wallet, lukewarm water and a mild soap are the best options available.
• Do not get carried away with expensive cleaners and conditioners, simple natural waxes are often the best way to condition the hide i.e. bees wax. In fact, any harsh chemicals can damage the leather, so never use household cleaners or products containing alcohol.
• Keep the exterior leather away from makeup, food, or any other oil based product which can stain.
• In no circumstances should you try washing your leather bag or other item in the washing machine or tumble dryer.
• For suede, we recommend that you use a brush to remove the loose dirt and clean the product with cleaning agent specially designed for the material. New suede is subject to “crocking”, which means that suede dust may rub off on hands and clothes. Crocking can be minimized by rubbing any new suede bag or accessory vigorously with a terry towel.
• To clean patent, use a damp cloth, after which you shine it with a soft dry cloth. Please note that you should not use shoe polish on patent.
• If a leather product becomes wet, wipe away excess moisture and then leave to dry naturally. Do not attempt to dry with a direct heat source e.g. fire, radiator or hair dryer.
• All liquid stains should be dealt with quickly, and blotted gently with a clean, dry cloth.
• Don’t forget, leather is a skin, and should be cared for in a similar way to your own.

The images displayed on the website are as accurate as possible. However, difference in computer monitors may/could cause color variation.

Please understand that our products are made from genuine leather. Due to leather being a natural material, differences in grain and color variation may occur. This guarantees the genuineness of a genuine leather product.

Please contact us via WhatsApp or email if there is any issue with your product, whether a manufacturing fault, regular wear and tear or by accident. We will be happy to guide you accordingly.

A product complaint will be assessed by our product team to determine the nature of complaint and the maximum timeline for resolution is 30 working days. The majority of issues are resolved well within this period.

The accurate date of purchase (or order number for an online purchase) along with contact number is required.

For any issues other than a manufacturing fault, a nominal charge may be applicable and will be intimated.